With an objective to digitalize their stores, Slovak telekom was the early adopter in Slovakia. The idea behind this project was to innovate stores, replace piles of paper with their digital version, improve customer experience with a single device for customers’ interaction during their visit, but most importantly to profile Slovak Telekom as an innovative telco company.
Details
We created the Elcom Secure Sign II, one device that combines all required functionalities:
- Complete replacement of paper catalogs previously used at stores - Display offers prepared by the agent or display pre-calculated offers based on the client’s history and needs (visualization of devices, comparison of devices, rate plans or offers) - Display contracts in digital PDF format to be signed with digital biometric signature and delivered to the customer via email - Propose Next Best Action (NBA) - while sales representative is processing an order in the CRM, the screen is used for NBA tailored for a customer - Cost-effective solution for store digitalization - GDPR compliant solution - Notes - sales representatives can make their own notes directly on the tablet allowing them to comment on the displayed offers
Goodbye old school forms and common offers. Hello paperless, modern, user-friendly solution at your fingertips.
